The refund process starts with Clients sending a refund notice to [email protected]. This notice shall be deemed as delivered on the issuing date. Clients must then provide sufficient documentary evidence within the required period, such as:
All the above documents shall be kept for at least a year after the completion of the refund transaction. Any losses due to the insufficiency of the above documents shall be borne solely by Clients.
EssenceFX makes all refunds according to how the original payments were made. If a Client made payment with a credit card, EssenceFX will credit the refund amount to his or her credit card. If a Client used both a credit card and another source, the credit card portion of the refund goes to the credit card, with the remainder going to the other funding source.
Refunds to credit cards can take up to 21 days to appear on the credit card statement.